Return Policy
Please review our return terms before sending back any order.
No Returns or Exchanges
We do not accept returns or exchanges on our tea products because of food safety and food regulation requirements.
Once tea products leave our facility, they are considered final sale and are not eligible for return or exchange.
Why This Policy Exists
This policy is in place to protect product quality, freshness, and customer safety.
- Tea products are regulated as food items.
- We cannot verify handling conditions once a product has been delivered.
- For that reason, all tea sales are treated as final.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us promptly so we can review the issue and help resolve it.
Include your order details and, when possible, photos of the package and products received.
Contact Us
For order support, questions, or issues with damaged shipments, please contact us directly.
- Email: healingtea@thehealingteacompany.com
- Please include your name and order information.